Lee created this specific training for admissions teams that receive behavioral health inquiry calls.  The online modules are delivered twice a month and the monthly subscription can be cancelld at anytime.  In addition a companion Admissions Journal is also available through Amazon. This notebook reinforces the training and provides questions and note space for capturing answers to key questions.

A complete list of modules is on the sign up page but topics include: The Expert Advisor, Describing Non-Verbal Therapies, Psychology of the Caller, Boomerang Statements, Discussing Price, Preparing for Travel, Establishing Trust, Negotiation, Discussing Shared Rooms, Emotional and Probing Questions.

Healthcare Admissions Center Training

Monthly Subscription

Unlock the Skills to Master Healthcare Admissions

Are you looking to build a career or improve your role in healthcare admissions? Has your company missed opportuities by training your staff? The Healthcare Admissions Center Training Monthly Subscription gives you the tools, training, and support to succeed — whether you're new to admissions or want to elevate your performance or the conversion rate of your practice. 

Why This Training Subscription Will Transform Your Admissions Role

Feature

Benefit

Comprehensive Curriculum

Covers inbound admissions opportunities, outbound referrals, insurance verification, customer service, compliance, data reporting & KPIs.

Monthly Subscription Model

Affordable, flexible access — pay as you grow, cancel or renew anytime.

Live & On-Demand Learning

Access to webinars, recorded modules, role-plays, and real case studies to apply what you learn.

Practical Tools

Admissions journal, actionable immediately. 

Ongoing Coaching & Feedback

Personalized coaching, performance feedback to sharpen your skills.

Who Should Enroll

• New healthcare admissions professionals wanting a strong foundation.

• Supervisors & managers seeking to standardize processes and improve metrics.

• Healthcare administrators aiming for better patient flow, reduced admissions delays, and higher patient satisfaction.

• Anyone in the admissions team — front-desk, phone outreach, intake coordination, insurance checking.

What You’ll Learn (Course Snapshot)

1. Admissions Process Fundamentals
     • Role of admissions in patient experience, marketting and facility operations
     • Understanding patient journey: intake, verification, approval

2. Communication & Customer Service Excellence
     • Handling phone leads and inbound queries espeicially direct to consumer leads.
     • Overcoming common objections & building rapport
     • Clear and compassionate communication with families

3. Insurance, Verification & Compliance
     • Verifying patient coverage, eligibility, prior authorizations
     • Ensuring regulatory compliance (HIPAA, patient privacy, documentation)
     • Out referrals

4. Data, Reporting & Key Performance Indicators (KPIs)
     • Tracking admissions metrics (lead response time, conversion rate, missed calls, transcripts, etc.)
     • Using dashboards and tools to monitor performance
     • Reporting to leadership and enabling continuous improvement

5. Workflow Optimization & Efficiency
     • Mapping the admissions workflow for clarity
     • Automating tasks where possible
     • Reducing bottlenecks & stay consistent under volume

6. Real-World Practice, Role-Plays & Peer Feedback
     • Simulated admissions calls & interactions
     • Coaching on actual admission cases
     • Peer review and group learning

Subscription Plan & Pricing

• Monthly Access: Unlimited access to all current learning modules, recordings, templates, tools & live sessions for the duration of your subscription.

• Cancel or Pause Anytime: No long-term contract required.

• Updates Included: New modules or tools added regularly, at no extra cost.

Outcomes You Can Expect

By subscribing and engaging fully, you’ll be equipped to:

• Shorten the time from lead to admission.

• Increase conversion rate of inquiries to admissions.

• Improve patient satisfaction thanks to responsive, empathetic communication.

• Deliver measurable improvements in admissions team KPIs.

FAQs

Q: Do I need prior experience in healthcare or admissions?
A: No. This training supports beginners and seasoned professionals alike. Modules are built to start with fundamentals and scale up.

Q: How is the training delivered?
A: Through a mix of video session recordings with polls and quizzes.

Q: Is there a commitment period?
A: No long-term commitment. Subscription is month-to-month. You can cancel or pause your membership any time.

Why Choose Lee's Training?

• Expert Instructor with real admissions center experience.

• Practitioner-Driven Content — not theory but tested practices in the field.

• Flexible Learning — fits around your work schedule.

• Community Support — engage with peers facing the same challenges.

How to Get Started

1. Click Enroll Now / Subscribe

2. Gain instant access to your dashboard and first module

3. Set your learning schedule

4. Apply tools and practices at your workplace right away